Returns Policy

  1. DOA, Damaged, Manufacturer-Approved Returns Authority Or Incorrectly Shipped Products
    1. If your product is dead on arrival, damaged in transit, has a manufacturer-approved return authority or is incorrectly shipped, contact our Customer Care Team. To expedite your return, the product must be returned to us within 14 days of purchase. You will be issued with a Return Authorisation Number in accordance with our Returns Policy. BusinessCo Online will not accept any product for return which does not have a Return Authorisation Number. Each Return Authorisation Number is only valid for one order and must match the product authorised for return. The Return Authorisation Number is valid for 7 days. You will need the following information, most of which will be on your packing slip or invoice, before we can issue a Return Authorisation Number:
      1. Name and contact details of original purchaser.
      2. Invoice number or order number.
      3. Part number of product to be returned.
      4. Item SKU
      5. Date on packing slip or invoice.
      6. Whether the product box has been opened.
      7. Reason for Return
    2. You will need to package and address the product for return including all accessories and manuals. You must ensure that the returned product is suitably packaged to prevent damage during return shipping. BusinessCo Online will not accept responsibility for goods, which are damaged whilst in transit back to BusinessCo Online. You will need to keep a copy of the consignment note as proof that the product has been picked up from you.
    3. BusinessCo Online will test the returned product within 7 working days of receipt into our warehouse.
    4. If you return a product because it was dead on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You may be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.
    5. If BusinessCo Online determines that the product is defective, we will issue a credit or refund for the original purchase price of the product.
    6. If you receive a product that is damaged in transit from BusinessCo Online, you should:
      1. Refuse to accept delivery of the product.
      2. Direct the courier to "Return goods to sender".
      3. Notify our Customer Care Team member within 24 hours of receipt of delivery.
  2. Unopened Products
    1. BusinessCo Online does not normally provide refunds where you have simply changed your mind, made a wrong selection, or the product is not compatible. If you are unsure, please contact our Customer Care Team on 1300 000 100 prior to placing your order.
    2. For products in original, unopened and undamaged packaging, you must contact our Customer Care Team within 7 days, they can be contacted via online@businessco.com.au. Our Customer Care Team will determine if we will accept or decline your request for return, and this may or may not include a restocking fee. If accepted, you will be issued with a Return Authorisation Number. You will need to package and address the product for return. You must ensure that the returned product is suitably packaged in order to prevent damage during return shipping. BusinessCo Online will not pay nor reimburse any costs associated with a customer-initiated return of unopened products. For products in their original, unopened and undamaged packaging, a credit or refund will be issued for the original purchase price of the product less any associated freight costs.
  3. Opened Products
    1. BusinessCo Online will not accept any opened product(s) for return unless the product(s) is returnable under this policy, or under a manufacturer’s warranty or other contract or law. Examples of opened product(s) which BusinessCo Online accepts for return are:
      1. Dead on Arrival (DOA)
      2. Damaged in Transit
      3. Manufacturer Approved Return Authority
      4. Incorrectly Shipped Product(s)
      5. Product(s) which develops a fault due to a cause occurring prior to purchase.
      6. Product(s) of un-merchantable quality.
      7. Product(s) that fails to perform to the manufacturer’s specifications.
      8. Product(s) that fails to perform as advertised.
  4. Return of Faulty Products
    1. Upon receipt of a faulty product, BusinessCo Online will return the product to the manufacturer or its authorised service centre or agent for assessment. If the fault is not due to wear and tear or misuse, BusinessCo Online will offer you a repair, replacement or refund, as appropriate. If the fault does not fit the above criteria and is not covered under the manufacturer’s warranty, then BusinessCo Online will provide you with a quote for the repair costs and ask if you wish to proceed with the repair. If you decide not to proceed with the repair, the manufacturer may charge you a quote rejection fee. Once the product is returned, BusinessCo Online will arrange return delivery of the product to you. Where the product fault does not fit the above criteria and is not covered by the manufacturer’s warranty, BusinessCo Online will require payment of the manufacturer's service charges and any costs associated with processing of the return prior to returning the product(s) to you.
  5. Processing Credits / Refunds
    1. BusinessCo Online will normally issue a credit note within 7 working days of BusinessCo Online receiving the goods returned in accordance with this policy, with the exception of goods that are not obviously faulty and may require testing. The credit note which is issued can then be used as a payment against future purchases or converted to a refund.
    2. BusinessCo Online will only issue refunds on request. For your security, all refunds will be made either by EFT or by applying a credit against the credit card used for the original purchase. The actual method of refund will depend upon the payment method used for the original purchase.
    3. In some circumstances, a replacement product or repair will be offered instead of a full refund. BusinessCo Online will consult with you and act in accordance with relevant warranties, other contracts and statutes. If BusinessCo Online chooses to have the product replaced or repaired, BusinessCo Online will do this at our cost and return the product (or its replacement) to you promptly.